Privacy statement for Nigeria users

Types of personal information collected

The platform may collect and process the following categories of personal data when users access the online services:

• Identity details, such as full name, date of birth, nationality, and identification documents.
• Contact details, such as residential address, email address, and mobile number.
• Account information, such as username, password, security questions, and account history.
• Payment and transaction data, such as bank details, card details, payment wallet details, and betting or gaming history.
• Technical and usage data, such as IP address, device identifiers, browser type, location data, log information, and information about use of the websites and mobile applications.
• Compliance and risk data, such as verification records, sanctions checks, and information gathered in line with anti-money laundering and responsible gambling obligations in Nigeria.

Personal data is collected directly from the user, from devices during use of online services, and from lawful third-party sources such as payment providers, verification partners, and public databases.

Why personal information is collected

Personal data is collected and used for the following purposes:

• To create, verify, and manage user accounts.
• To provide betting, gaming, and related online services.
• To process payments, withdrawals, bonuses, and refunds.
• To verify age, identity, and location in line with Nigeria gambling laws.
• To monitor and promote responsible gambling and prevent fraud and money laundering.
• To respond to questions, complaints, and customer support requests.
• To meet legal, regulatory, tax, and reporting obligations in Nigeria and under applicable international standards.

Processing is based on at least one lawful ground, such as consent, the need to perform a contract, compliance with legal obligations, or legitimate interests that do not override user rights.

Technical and organisational security measures

The platform applies technical and organisational measures designed to protect personal information from loss, misuse, unauthorised access, alteration, or disclosure. These may include:

• Data encryption in transit and at rest.
• Secure sockets layer (SSL) or similar security protocols.
• Firewalls, access control systems, and intrusion detection tools.
• Strong password and authentication policies.
• Segregation of duties and limited access to personal data based on job roles.
• Regular security assessments, audits, and staff training on data protection.

No online service can guarantee absolute security, but all reasonable steps are taken to reduce risks and respond promptly to security incidents in line with Nigeria data protection expectations.

User rights under Nigeria data protection rules

In line with the Nigeria Data Protection Act and other relevant regulations, users may have the following rights over their personal data, subject to legal limits:

• Right of access: to request confirmation whether personal data is held and to receive a copy.
• Right to correction: to request that inaccurate or incomplete information is updated.
• Right to deletion: to request deletion of personal data where there is no lawful reason to keep it.
• Right to restriction: to request that processing is limited in some circumstances.
• Right to objection: to object to certain forms of processing, including direct marketing.
• Right to data portability: to request transfer of certain data to another provider where technically feasible.

Users in Nigeria can exercise these rights by contacting the data protection contact provided on the website, following the instructions in this document.

Main purposes of data processing

Personal data is used to support safe and lawful operation of the betting and gaming services. Typical uses of collected information include:

• Account setup and management, including verification, login, security, and communication.
• Handling deposits, bets, winnings, withdrawals, and chargebacks.
• Providing online casino and sportsbook services and ensuring that bets, games, and promotions function as intended.
• Offering customer support responses, dispute resolution, and service notifications.

Service improvement and analytics

The platform may analyse aggregated and individual usage information to:

• Monitor performance and reliability of the websites and mobile applications.
• Troubleshoot technical problems and improve navigation and user experience.
• Measure effectiveness of products, features, and responsible gambling tools.
• Generate anonymised statistics and reports for business and regulatory purposes.

Where analytics rely on cookies or similar tools, users can adjust their browser or device settings in line with the cookie section of this document.

Marketing communication

Personal data such as contact details, preferences, and transaction data may be used to:

• Send service-related messages, such as changes to this document, account alerts, and transactional notifications.
• Provide marketing messages, promotions, and offers where allowed by Nigeria law and where consent or another lawful basis is available.

Users can opt out of marketing messages at any time by using unsubscribe links or account settings, while still receiving essential service messages.

Compliance, fraud prevention, and legal obligations

Personal information may be processed to:

• Verify age, identity, and address to comply with Nigeria gambling regulations and anti-money laundering rules.
• Detect, investigate, and prevent fraud, match-fixing, abuse of bonuses, and other unlawful or suspicious activities.
• Assist law enforcement, regulators, and courts where legally required.
• Keep records for tax, accounting, risk management, and statutory reporting.

All processing activities are based on lawful, fair, and transparent principles and are limited to the purposes described in this document or compatible purposes allowed by law.

How users can access and update information

Users can access most of their personal information by logging into their online account and viewing or editing profile details, contact information, and preferences. Where information cannot be changed directly on the account page, a request may be submitted to customer support or to the data protection contact listed on the website.

When a request to access or correct data is received, verification steps may be taken to confirm identity before any information is disclosed or updated.

Requests for correction and deletion

Users may:

• Request correction of inaccurate or incomplete personal information.
• Request deletion of personal data that is no longer required for the purposes for which it was collected, subject to legal and regulatory retention requirements.

Certain data must be kept for a minimum period under Nigeria gambling and anti-money laundering rules, accounting regulations, and dispute handling obligations. In such cases, data will be blocked from active use and retained only for compliance and legal defence until the retention period expires.

Consent to security checks and payment processing

By creating an account and using the online services, users acknowledge and consent that:

• Security, verification, and risk checks may be carried out using information provided directly, data collected during use of the services, and data from lawful third-party sources.
• Payment and withdrawal information may be processed by authorised payment providers, banks, card schemes, and fraud prevention services.

These third parties act as independent controllers or processors, according to their role, and handle information under contract and applicable data protection standards.

Users may contact support for more information on how access, correction, and deletion procedures work in practice.

The services are designed only for persons who are 18 years of age or older and who are legally allowed to participate in sports betting and online gaming under Nigeria law. Account registration, deposits, and betting by anyone under 18 are not permitted.

The platform relies on information provided during registration and on verification checks. It is not possible to know a user’s age without identity documents and related data. Age and identity verification procedures are carried out in line with Nigeria regulatory requirements.

If it is discovered that personal information belongs to a person under 18, or that an account has been created or used by a minor:

• The account will be suspended or closed.
• Any personal data relating to that minor will be deleted or anonymised as soon as reasonably possible, subject to legal and regulatory obligations.

Parents or legal guardians who believe that a minor has provided personal data or used the services may contact customer support or the data protection contact to request review and deletion of the minor’s information.

To provide online betting and gaming services, personal data may be stored or processed in other countries where group companies, service providers, or technical partners are located. These locations may have data protection laws that differ from those in Nigeria.

By using the website, mobile applications, or related services, users acknowledge and consent that their personal information may be transferred to, stored in, and processed in jurisdictions outside Nigeria for the purposes set out in this document.

Whenever personal data is shared across borders, contractual and technical measures are used to protect confidentiality and security, including:

• Agreements imposing data protection and security obligations on all partners.
• Limiting access to information to those who need it for legitimate business or regulatory purposes.
• Applying recognised international data transfer safeguards where required.

Third parties that receive information are expected to treat it as confidential and to use it only for the agreed purposes and in line with applicable laws.

This Privacy Policy is intended to explain how personal data is collected, used, shared, and protected, but it does not create any contractual or third-party beneficiary rights beyond those required under applicable law.

Legal disclaimers on the website or inside this document may clarify, limit, or explain how certain rules apply to particular services, features, or situations. To the extent allowed by law, such disclaimers form part of the overall agreement between the platform and the user.

The legal effect of this document arises when a user indicates acceptance, which may occur through actions such as registration of an account, ticking an acceptance box, continuing to use the services after notice of changes, or any other recognised form of accession in line with Nigeria law.

Nothing in this section is intended to limit mandatory rights provided to users under Nigeria data protection and consumer protection laws.

What cookies are

Cookies are small text files that a website stores on a user’s device when the site is visited. They allow the site to recognise the device, remember preferences, and collect certain technical and usage information over time.

Similar technologies, such as pixels, tags, and local storage, may also be used to support online services.

How cookies are used

The platform uses cookies and related tools for purposes such as:

• Collecting statistics on visits, traffic patterns, and general usage of the websites.
• Analysing how users navigate pages, use features, and interact with content.
• Personalising some aspects of the online experience, such as language settings, saved preferences, and displayed content.
• Improving website performance, security, load times, and reliability.

Some cookies are essential for the operation of the site, while others are used for analytics and personalisation.

Cookie lifetime and control

Cookies used for analytics and personalisation are generally stored on the device for up to 1 year, after which they expire automatically or are removed. Some session cookies may expire when the browser is closed.

Users can manage or delete cookies at any time by changing browser or device settings. Blocking certain cookies may affect the functionality or availability of some parts of the online services.

For detailed information about specific cookies and controls, users can refer to the separate cookie notice where available.

By visiting the websites, installing or using the mobile applications, creating an account, or using any betting or gaming services, users confirm that they have read and understood this Privacy Policy and agree to the handling of personal data as described.

Continued use of the services after updates to this document indicates acceptance of the revised version, subject to any consent requirements under Nigeria data protection law.

If there is any conflict between translations or versions of this document, the most recent version published on the official website will apply. Users are encouraged to review the policy from time to time to stay informed about how their data is used.

When information may be shared

Personal data may be shared with third parties in Nigeria or abroad in limited situations, such as:

• When required by law, regulation, court order, or request from law enforcement or regulatory authorities.
• When necessary to prevent fraud, money laundering, or other criminal activity.
• For the purpose of processing payments, verifying identity, or providing technical and customer support services.
• When handling disputes, chargebacks, or enforcement of terms and conditions.

The categories of recipients may include payment institutions, banks, verification providers, IT service providers, affiliates, legal and professional advisers, regulators, and law enforcement bodies.

Responsibility of third parties

Third parties that process personal data on behalf of the platform do so under written agreements that:

• Limit the use of information to specified purposes.
• Require appropriate technical and organisational security measures.
• Require handling of information in line with Nigeria data protection standards and, where relevant, international norms.

Some third parties receive data as independent controllers, such as banks or regulators. Their own privacy policies govern their use of information.

Providing personal data and continuing to use the services indicates consent to such sharing for the stated purposes, to the extent required by law. Users may request more details of third-party categories and purposes by contacting the data protection contact.

The websites and mobile applications may contain links, banners, or references to other online services operated by third parties. These external websites have their own privacy policies, terms, and data protection practices.

The platform does not control and is not responsible for how such third parties collect, use, or protect personal information. Inclusion of a link does not mean endorsement of the external site or its practices.

Users are advised to review the privacy policy and terms of any external website before providing personal data or using its services. Accessing third-party sites is at the user’s own risk, and this Privacy Policy applies only to data handled by the official platform.