Privacy policy overview

Types of personal information collected

The platform may collect and process the following categories of personal data:

• Identity details, such as full name, date of birth, and identification documents for age and KYC verification.
• Contact details, such as email address, mobile number, and postal address.
• Account details, such as username, encrypted password, security questions, and account preferences.
• Transaction information, such as deposits, withdrawals, betting history, and payment method details (processed through secure payment providers).
• Technical and usage data, such as IP address, device identifiers, browser type, operating system, access times, pages visited, and interaction logs.
• Compliance data, such as records of verification checks, communication related to responsible gaming, and risk assessments.

Personal information is collected:

• To create and manage user accounts.
• To provide online betting and casino services.
• To verify identity and age and to comply with KYC / AML requirements.
• To process payments and handle financial transactions.
• To prevent fraud, abuse, money laundering, and other unlawful or unauthorised activity.
• To meet legal, regulatory, and reporting obligations under Indian and international standards.

Technical and organisational security measures

The operator implements reasonable technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access, including:

• Use of encryption and secure protocols for data transfer.
• Role-based access controls and authentication procedures for staff.
• Regular security assessments, logging, and monitoring of systems.
• Secure storage of data on servers located in controlled environments.
• Internal policies for data minimisation and retention.

No internet-based service can guarantee absolute security of information. However, the operator takes appropriate measures consistent with industry practice and legal requirements to reduce risks to a reasonable level.

User rights relating to personal data

Subject to applicable law, users in India have the following rights in respect of their personal information:

• Right to access: to request confirmation whether data is processed and to obtain a copy of personal information held, subject to verification and legal limits.
• Right to correction: to request that inaccurate, incomplete, or outdated data be updated or corrected.
• Right to deletion: to request deletion or anonymisation of personal data, subject to retention duties for legal, regulatory, accounting, or dispute-resolution purposes.
• Right to restriction or objection: in specific situations, to object to or request restriction of certain processing activities, in line with applicable data protection norms.
• Right to withdraw consent: where processing is based on consent, users may withdraw such consent prospectively at any time, subject to legal and contractual limits.

Requests related to these rights may require identity verification and may be limited or refused where necessary for compliance with law, prevention of fraud, or protection of legitimate interests.

Compliance with Indian laws and international standards

The handling of personal information is intended to be consistent with:

• Applicable Indian laws relating to information technology, privacy, and data protection, including rules under the Information Technology Act, 2000 and related directions.
• Principles recognised in international data protection frameworks, such as lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, and security.

Where international standards such as GDPR are relevant due to a user’s location or regulatory obligations, processing aims to respect those principles to the extent applicable.

Personal data is processed only for specified, lawful purposes. Main purposes include:

Account setup and provision of services

Personal information is used to:

• Register and authenticate user accounts.
• Provide access to online betting and casino services.
• Manage account preferences, language settings, and interface options.
• Provide customer support and respond to queries or complaints.

Transactions and payment processing

Information relating to financial activity is processed to:

• Facilitate deposits, withdrawals, and transfers.
• Verify ownership of payment instruments.
• Prevent unauthorised or fraudulent transactions.
• Record and reconcile transactions for accounting and legal purposes.

Payment details may be processed directly by independent payment providers under their own privacy practices. Only limited information necessary for transaction processing and security is shared.

Service improvement and operations

Technical and usage data is used to:

• Monitor performance and availability of the platform.
• Diagnose technical issues and maintain security.
• Analyse aggregated usage patterns for service optimisation.
• Develop new features and functionalities aligned with user behaviour.

Responsible gaming and compliance

Data may be processed to:

• Monitor betting patterns for signs of problem gaming or misuse.
• Apply self-exclusion, limits, or other responsible gaming tools.
• Conduct KYC, AML, and risk assessments as required by law and regulation.
• Cooperate with regulators, law enforcement, and authorised authorities where required.

Communication and limited marketing

Subject to consent and applicable law, contact information may be used to:

• Send service messages, transactional alerts, and security notifications.
• Provide information about changes in rules, terms, or policies.
• Deliver optional promotional messages, offers, or news relevant to the services, where permitted.

Users may usually adjust communication preferences through account settings or by using opt-out options in messages, subject to exceptions for mandatory service communications.

Analytics and lawful basis for processing

Aggregated, pseudonymised, or anonymised data may be used for statistics and analytics to support fair operation of the platform and compliance.

Processing is carried out on lawful bases such as:

• Performance of a contract for providing services.
• Compliance with legal and regulatory obligations.
• Legitimate interests such as security, fraud prevention, and service improvement, balanced against user interests and rights.
• User consent where required for certain categories of processing (for example, specific marketing or cookies).

Processing aims to be transparent and proportionate, using only the information necessary to achieve the stated purposes.

Accessing and updating personal information

Users may access core account information through the account area. To keep data accurate and up to date, users are expected to:

• Review account details regularly.
• Update any change in contact information or payment details.
• Provide correct documentation for verification when requested.

For information not directly accessible through the account, users may contact support to request details of personal data processed, subject to verification and legal constraints.

Correction and deletion procedures

Users may request:

• Correction of inaccurate or incomplete information.
• Deletion or anonymisation of personal data, where legally permissible.

Deletion requests may not be fulfilled in full when retention is required for:

• Compliance with legal and regulatory duties.
• Accounting, tax, or audit requirements.
• Resolution of disputes, enforcement of agreements, or defence of legal claims.

After the expiry of retention periods, data is deleted or irreversibly anonymised in line with internal policies.

Consent to security checks and payment processing

By creating an account and using the services, the user:

• Consents to reasonable security checks and verification procedures, including identity, age, location, and source-of-funds checks.
• Acknowledges that payment information may be processed by independent banking, payment, and financial service providers to complete transactions, perform anti-fraud checks, and meet regulatory duties.

Such providers handle data under their own privacy policies, contracts, and regulatory obligations. Sharing is limited to information necessary to perform the requested transaction or security review.

Where required by law or to protect legitimate interests, records of verification and transactions may be kept for extended periods.

The services on this website are intended only for persons who are at least 18 years old, or higher if the relevant state law in India sets a different minimum age for participation in online gaming.

Age restrictions and verification

• During registration and at later stages, users must confirm that they are at least 18 years of age.
• The operator may request identity and age verification documents at any time.
• Technical and manual checks may be used to detect underage use.

Despite such steps, the operator may not be able to verify age and identity of users immediately or in every instance without obtaining documents or additional information.

Handling of data relating to minors

If it is discovered that personal data of a minor has been collected or processed:

• The account will be suspended or closed.
• Any personal information will be deleted or anonymised as soon as reasonably practicable, subject to legal duties such as fraud prevention or regulatory reporting.

A parent or legal guardian who believes that a minor has provided information may contact support, provide proof of relationship and the minor’s age, and request deletion or other appropriate action.

Users are responsible for securing access to their devices, login details, and payment methods to prevent minors from accessing the services.

Personal data may be stored or processed in countries outside India, including in locations where the operator’s group companies, data centres, service providers, or partners are based.

These transfers may involve:

• Technical hosting and storage of databases.
• Support, maintenance, and security services.
• Payment processing, fraud detection, and risk management.
• Customer support and communication services.

By accessing or using the website and related services, the user:

• Consents to the transfer, storage, and processing of personal information in countries that may have different data protection rules than India.
• Acknowledges that such information may be subject to lawful access by courts, regulators, or authorities in those jurisdictions.

The operator aims to ensure that any party handling personal information abroad:

• Is bound by contractual, professional, or regulatory confidentiality duties.
• Implements appropriate data security measures.
• Uses information only for the purposes described in this Privacy Policy or as required by law.

Where relevant, appropriate safeguards, such as contractual protections or equivalent mechanisms, may be implemented to provide a level of data protection consistent with this document.

This Privacy Policy is intended to describe how personal information is handled but does not create rights or obligations beyond those required under applicable law and the binding contractual terms accepted by the user.

Any legal disclaimer or limitation included in the general terms of use of the website may:

• Modify how certain parts of this policy operate in practice.
• Clarify that some rights or obligations apply only to the extent permitted by law.
• Define the scope of liability for errors, interruptions, or unauthorised access relating to information systems.

Such disclaimer or limitation applies to the user once the user accepts the relevant contractual documents, which may occur through one or more of the following:

• Electronic acceptance during registration or when updates are presented.
• Signature of any written agreement or form, where applicable.
• Continued use of the services after the updated terms or policies are made available, where this mode of acceptance is valid under law.

In case of conflict between this Privacy Policy and mandatory legal rules, the mandatory rules prevail. In case of inconsistency between this policy and the main terms of use concerning issues such as liability or governing law, the terms of use may govern to the extent allowed by law.

What cookies are

Cookies are small text files stored on a user’s device by a website. They enable the website to recognise the device, remember preferences, and gather certain technical and usage information.

Related technologies, such as pixels, tags, and local storage, may also be used for similar purposes. All such tools are referred to as cookies in this section.

How cookies are used on this website

Cookies may be used for the following purposes:

• Essential functionality: to enable core features like login, account security, navigation, and basic site operation.
• Preferences and personalisation: to remember language, region, and user settings, and to tailor content to user behaviour.
• Statistics and analytics: to collect aggregated information about visits, such as pages viewed, time spent, and interactions, to understand how users engage with the services.
• Behaviour analysis and performance: to monitor the performance of pages, detect errors, and improve user experience.
• Marketing and affiliates: to measure the effectiveness of campaigns, track referrals, and show content that is relevant to the user’s interests, in line with applicable law.

Where required, consent may be sought before using non-essential cookies. Browser or device settings can usually be adjusted to block or delete cookies; however, disabling certain cookies may impact the availability or performance of some features.

Data stored and retention

Cookies may store:

• A unique identifier linked to the user’s account or session.
• Technical and usage data such as IP address (or part of it), device type, browser type, and related details.
• Information about interactions such as pages visited, clicks, and navigation paths.

Unless a shorter period is mentioned in a specific interface or required by law, cookies used for analytics, preferences, or behaviour analysis are generally retained for up to 1 year from the last visit, after which they may expire or be refreshed. Some essential cookies may operate only during a single session.

Further details about categories of cookies or specific providers may be provided in a separate cookie notice or interface.

By accessing, registering on, or using this website or any related services, the user confirms full acceptance of this Privacy Policy, as updated from time to time, and agrees to the collection, use, storage, transfer, and processing of personal information as described here.

The current version of this Privacy Policy at the time of use governs the handling of personal data. Earlier versions may be retained for record-keeping, but the most recent version available on the website prevails for ongoing processing.

If the user does not agree with any part of this policy, the user should refrain from creating an account or using the services, or should deactivate the account and contact support for assistance regarding personal data.

Continued use after changes are posted is treated as acceptance of the updated Privacy Policy, where such form of acceptance is valid under applicable law.

Situations where information may be shared

Personal information may be disclosed to third parties only where lawful and necessary. Such third parties may include:

• Group entities involved in providing or supporting the services.
• Payment service providers, banks, and financial institutions handling deposits, withdrawals, and other transactions.
• Technology, hosting, analytics, customer support, and security vendors.
• Verification, KYC, AML, risk management, and fraud-prevention service providers.
• Professional advisers, such as auditors, lawyers, or consultants, subject to confidentiality obligations.
• Regulatory authorities, law enforcement, courts, or dispute resolution bodies, where required by law or in connection with investigations or legal proceedings.

Information may be shared to:

• Perform contractual obligations and provide services requested by the user.
• Enforce terms of use and internal rules.
• Manage and resolve disputes or claims.
• Satisfy legal, regulatory, or compliance requirements.

Where the list of specific categories or names of such parties is made available on the website or in related documents, that list provides further detail regarding the scope of sharing.

Consent and responsibility of third parties

By providing personal information and using the services, the user:

• Consents to the sharing of information with third parties for the purposes described in this Privacy Policy or required by applicable law.
• Acknowledges that some third parties, such as payment and social media providers, operate under their own privacy policies, which may be presented on their websites.

Third parties are selected based on their ability to protect personal data and are generally bound by contractual terms requiring confidentiality and lawful processing within the agreed purpose. However, the operator is not responsible for independent data handling practices of third parties where those entities act as separate controllers under applicable law or under their own terms.

Users are encouraged to review the privacy notices of any third-party service or website integrated into or linked from this platform before providing information or using such external services.

This website may contain links or references to third-party websites, applications, or services that are not controlled or operated by the operator.

When a user clicks such a link and leaves this website:

• The user is subject to the privacy policy, terms, and practices of the external site or service.
• The operator does not control and is not responsible for the collection, use, storage, or security of information by third parties.

Inclusion of a link does not imply endorsement of the external website or guarantee of its practices. Users should:

• Review the privacy policy and terms of any external site before providing personal data.
• Exercise caution when sharing information on platforms that are not operated by this website.

Any personal information provided directly to third-party sites is subject to their policies, and questions regarding such processing should be addressed to those third parties.